Refund & Cancellation Policy
This policy explains how refunds and cancellations work for purchases made through incomeutopia.com and related GadgiTech storefronts we control. Partner marketplaces (for example Etsy or Printify’s hosted shop) may also apply their own buyer-protection rules.
1. Digital downloads & kits
- Digital products (guides, templates, prompt kits, calculators, and similar downloads) are delivered by download link, email, or account access after payment clears.
- Because digital goods can be copied immediately, sales are final after delivery, except: (a) the file is defective/corrupt and we cannot provide a working replacement; or (b) a refund is required by applicable law.
- If you have not received access within a reasonable time, email us with your order email and receipt before requesting a refund — most issues are delivery fixes.
2. Done-for-you services
- If we have not started work, contact us for a refund of that service purchase.
- Once substantial work has been delivered (drafts, finals, or completed deliverables based on your inputs), refunds are discretionary and reviewed case-by-case.
- You are responsible for the accuracy of information you provide; revisions for wrong inputs may be billed or declined as refunds.
3. Apparel & physical / print-on-demand goods
- Physical items may be printed and shipped by fulfillment partners (including Printify).
- Damaged, defective, or incorrect items: email us promptly with order details and clear photos. We will help pursue a reprint or refund through the fulfiller when available.
- Change-of-mind returns for custom/print-on-demand items are often not available once production has started; we will tell you what the fulfiller allows for your order.
4. Memberships & subscriptions
- Subscriptions renew until you cancel via the Stripe billing portal, the cancel link in your receipt, or by emailing us from the purchase email.
- Canceling stops future renewals. The current paid period is generally not refunded unless required by law or we agree otherwise.
5. How to request a refund or cancel
- Email services@incomeutopia.com.
- Include your order email, approximate purchase date, product name, and (if available) Stripe/Etsy receipt ID.
- Describe the issue (not delivered, defective file, damaged shipment, cancel subscription, etc.).
We aim to respond within a few business days. Approved card refunds are processed back to the original payment method; bank timing depends on your provider (often several business days).
6. Chargebacks
Please contact us first so we can fix delivery or quality issues. Chargebacks for delivered digital goods may be contested with evidence of delivery.
7. Changes
We may update this policy. The effective date above will change when we do. Related terms also appear in our Terms of Service.